Privacy Policy - Go-Experimental

1. Introduction

At go-experimental.com, your privacy is of paramount importance to us. We are fully committed to protecting and respecting your personal data in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make use of our services, or otherwise engage with us. We aim to maintain a transparent privacy-first approach that ensures your data is handled lawfully, fairly, and with utmost care.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and others who access or use the services provided through go-experimental.com. For the purposes of the GDPR, go-experimental.com acts as the “data controller” with respect to the personal data collected through the website and its associated services. If you have questions about this policy or how we process your data, you may contact us at [email protected].

3. Categories of Data Processed

We collect and process the following categories of personal information based on your interactions with our website and services:

a) Usage Data
Includes data about how you use our website, such as IP address, browser type and version, time zone setting, pages visited, clickstream data, crash reports, and session durations.

b) Account Data
Includes your name, email address, mailing address, phone number, username, password (encrypted), and other identifiers you may provide when registering or managing your account.

c) Profile Data
Includes your interests, preferences, purchase history, account settings, and behavior patterns related to products and services on go-experimental.com.

d) Communication Data
Includes records of communications you send to us via support requests, email inquiries, web forms, or chat messages, as well as metadata such as timestamps and contact history.

e) Technical Data
Includes device model, operating system, system configuration, browser plug-in types, language preferences, and diagnostic logs.

f) Transaction Data
Includes details of payments made or received, billing addresses, order histories, shipping details, and payment provider identifiers. We do not directly store full credit card information, as payments are processed through integrated third-party providers operating under strict PCI-DSS compliance.

g) Preference Data
Includes your selections regarding marketing preferences, communication consents, product or content choices, and survey responses.

4. Legal Bases for Processing

We rely on the following legal grounds under the GDPR to process your personal data:

– Contractual Necessity: To provide products or services requested by you or to fulfill contractual obligations.
– Consent: Where you have expressly given consent, such as subscribing to marketing or accepting cookies.
– Legitimate Interests: For understanding usage, enhancing services, fraud prevention, and securing the website.
– Legal Obligation: Where processing is required to comply with applicable legal requirements or enforceable governmental requests.

For California consumers, your personal data may be collected for the “business purposes” disclosed herein and in compliance with the definitions of the CCPA. We do not sell your data.

5. Your Rights

Under applicable laws, you may possess the following rights concerning your personal data:

– Right of Access: To request copies of your personal information.
– Right to Rectification: To correct inaccurate or incomplete information.
– Right to Erasure: To request deletion of your data, subject to legal retention obligations.
– Right to Restrict Processing: To limit how your data is used under specific circumstances.
– Right to Data Portability: To obtain and reuse your personal data in a structured, commonly used, and machine-readable format.

California residents further have the right to know what personal information is collected, disclosed, and the right to opt out of any sale (not applicable in our case). Exercise of these rights can be initiated by contacting [email protected].

6. Security Measures

We implement a range of appropriate technical and organizational measures designed to protect personal data from unauthorized access, alteration, disclosure, or destruction. These include:

– Secure Socket Layer (SSL) encryption for data in transit
– Role-based access control and authentication standards
– Regular data backups and encrypted storage
– Internal data protection policies and staff training programs

7. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including jurisdictions that may not provide the same level of data protection as your home country. In such cases, we put in place appropriate safeguards such as standard contractual clauses approved by the European Commission and ensure compliance with relevant data protection laws.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting obligations. Specific retention periods include:

– Usage and Technical Data: retained for 12 months for analytical purposes.
– Account and Profile Data: retained while your account remains active or for 3 years post last activity.
– Communication Data: retained for 24 months to support service history.
– Transaction Data: retained for 7 years to comply with financial laws.
– Preference Data: retained while active or until consent is withdrawn.

Once retention periods expire, your data will be securely deleted or anonymized.

9. Cookie Policy

Cookies are small data files that are stored on your device when you visit go-experimental.com. We use cookies for the following purposes:

– Essential Cookies: Required for basic website functionality and secure login.
– Functional Cookies: Remember your selections to personalize your experience.
– Analytics Cookies: Help us understand how users engage with the website using tools like Google Analytics.
– Performance Cookies: Monitor website performance metrics and usage trends.

10. Cookie Management and Compliance

We provide a cookie consent banner upon first visit to ensure lawful collection of cookies in accordance with GDPR and CCPA requirements. You may manage your cookie preferences at any time through your browser settings or our cookie management interface. You also have the right to withdraw consent for non-essential cookies.

11. Special Protections for Children

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it. Parents or guardians who believe their child has submitted personal information may contact us at [email protected].

12. Policy Updates and Notifications

We reserve the right to amend this Privacy Policy from time to time to reflect legal, technical, or business changes. When updates are made, we will revise the content of this page and may inform you via email or a notice on the website where material changes affect your rights.

You are encouraged to review this Privacy Policy periodically to stay informed about how we are protecting your data.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights under applicable data protection laws, you may contact us at:

Email: [email protected]
Website: https://go-experimental.com

We are fully committed to complying with all relevant data protection laws and providing a secure, transparent environment for users of go-experimental.com. Please do not hesitate to get in touch if you have concerns regarding the collection, use, or safeguarding of your personal data.